Refund Policy

1. Eligibility

You are eligible for a refund only if all of the following conditions are met:

• The refund request is submitted within 48 hours of subscription activation.
• The issue is a verifiable technical failure on our side that prevents you from using the service.
• You have contacted our support team and given us at least one (1) opportunity to resolve the issue.
• You have followed the instructions provided in our installation guide.

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• More than 48 hours have passed since activation.
• You changed your mind or no longer want the service.
• Your internet connection is too slow (under 10 Mbps).
• Your device is incompatible (you did not check before purchase).
• You did not contact support before requesting a refund.
• You violated our Terms of Service.

3. How to Request a Refund

1. Email support@ipiptv.ca within 48 hours.
2. Subject line: "Refund Request — [Your Order Number]".
3. Include: Your name, email, payment method, and a description of the issue.
4. Our team responds within 4 hours.
5. Refunds are processed within 5-10 business days to your original payment method.

4. Partial Refunds

For multi-month subscriptions (6 or 12 months), a partial refund may be issued at our discretion if a critical technical issue occurs mid-subscription and we are unable to resolve it within 7 days. The refund amount is prorated based on unused service days minus a 20% administrative fee.

5. Contact

Questions about our refund policy? Reach our Canadian support team:

• Email: support@ipiptv.ca
• Form: Contact page
• Hours: 24/7